Experts in people

logo-css-internal

CPC Modular Course 2 (CC16) - Customer Care (3.5hrs) : Highway Code (3.5hrs)

Duration:

7 hours (2 x 3.5hrs)

Course Description

Course Content

Customer Care

  1. Common customer care issues
  2. Types of customer
  3. Enhancing the image of the company
  4. The role of the driver – skills and attitude
  5. Customer care rules

The Highway Code

  1. General Rules, Techniques and Advice
  2. Using the Road
  3. Driving in adverse weather conditions
  4. Waiting and Parking
  5. Motorways
  6. Road Signs and Markings

Next course: Friday 31st March 2017 - Braintree

Course contact Info

Date Posted:
24 December, 2014

Contact Details:
Kelly Green
Email Kelly Green