Experts in people

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CPC Modular Course 2 (CC6) - Customer Care (3.5hrs) : Fire Safety (3.5hrs)

Duration:

7 hours (2 x 3.5 hrs)

Course Description

Course Content

Customer Care

  1. Common customer care issues
  2. Types of customer
  3. Enhancing the image of the company
  4. The role of the driver – skills and attitude
  5. Customer care rules

Fire Safety

  1. Legislation
  2. Causes of workplace fires and prevention
  3. Triangle of fire
  4. Fire extinguishers
  5. Safety signage
  6. Responsibilities
  7. Emergency Action Plan
  8. Key actions on fire

Next Course:   

Course contact Info

Date Posted:
23 December, 2014

Contact Details:
Kelly Green
Email Kelly Green