Experts in people

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CPC Modular Course 2 (SL3) - Safe and Legal Driving (3.5hrs) : Customer Care (3.5hrs)

Duration:

7 hours (2 x 3.5)

Course Description

Course Content

Safe and Legal Driving

  1. Driving Offences
  2. Vehicle Checks and Defect Reporting
  3. Legal Responsibilities
  4. Alcohol and Drugs
  5. Tiredness
  6. Mobile Phone Usage
  7. Actions in the event of an accident

Customer Care

  1. Common customer care issues
  2. Types of customer
  3. Enhancing the image of the company
  4. The role of the driver – skills and attitude
  5. Customer care rules

Next course:   Friday 31st March 2017 - Braintree

Course contact Info

Date Posted:
31 December, 2014

Contact Details:
Kelly Green
Email Kelly Green