Experts in people

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Managing Difficult Behaviour

Duration:

1 Day

Course Description

This course is suitable for anyone that might have to deal with 'difficult' behaviours or be placed in situations where they have to influence and adapt to other people.

Content

  1. Identifying causes and consequences
  2. Difficult Behaviour Types
  3. Stimulus and Response
  4. Attitude & Behaviour Cycle
  5. Trigger
  6. Communication
  7. Managing Expectations ('the Emotional Bank Account')

Course contact Info

Date Posted:
18 January, 2015

Contact Details:
Kelly Green
Email Kelly Green