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Conflict Management

This course will help you to deal effectively with any conflict arising when dealing with colleagues, customers, or the public.

Duration:

Half Day

Course Content:

    • What is Conflict

    • How to Spot Conflict

    • Stages of Conflict

    • Five Methods of Managing Conflict

    • Resolving Conflicts

Did You Know?

Studies show that 42% of a manager’s time is spent reaching an agreement with others when conflict occurs. This course is designed to help to resolve interpersonal conflict through effective interpersonal negotiation.

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