This course is suitable for anyone that might have to deal with 'difficult' behaviours or be placed in situations where they have to influence and adapt to other people.
Identifying causes and consequences
Difficult Behaviour Types
Stimulus and Response
Attitude & Behaviour Cycle
Managing Expectations ('the Emotional Bank Account')
Did You Know?
In the work place we face different types of people with varying types of nature, so identifying causes and consequences is a necessary skill for any management member.