​Our client is a leading and prestigious road haulage company based in Norfolk specialising in warehousing, distribution & international freight shipping.

Due to their continued growth, they are seeking to employ Customer Account Administrators for their site in Snetterton.

Working Hours

• Monday – Friday

• 8:30am – 5pm

These are ongoing temporary positions potentially leading to permanent for the right candidate.

Duties To Include

• Build and maintain professional relationships with customers including assisting with queries and investigating and responding to complaints

• Understand the scope and requirements of customers individual service packages and ensure accounts are serviced in line with those requirements

• Ensure charge sheets are raised for additional work not included in the agreed service package

• Correctly prioritise customer requests to ensure smooth and timely service delivery on each account

• Liaise with customers and operations to process returned and non-conforming stock in a timely manner, including the completion and submission of the appropriate forms required by the Quality Management System

• Manage the administrative support required for intakes, picking (including replenishment of pick faces) and dispatches of stock in an efficient and timely manner

• Ensure all stock movements and adjustments are recorded accurately on the company’s Warehouse Management System  

• Maintain neat and organised electronic/paper files and working environment

• Provide stock reports as required by the customer

• Complete all monitoring and recording forms as required by the business

• Maintain effective communication with operations enabling them to adjust to increases in service demand or unplanned changes in service delivery

• When necessary, liaise with hauliers and couriers to facilitate the transport of incoming or outgoing stock

• Work as part of a team and cross train on other customer accounts and the weighbridge to support the provision of cover during periods of staff absence

• Work outside core office hours when required to support the provision of cover for the office and weighbridge and for stock taking duties

• Contribute to continuous improvement

• Any other duties that may reasonably be expected by the business

Salary

£11.02 per hour