​Our client is a leading manufacturer and supplier to multiple industries in the UK and Western Europe.Due to their continued growth and development, they are seeking to employ a Customer Services Representative and Marketing Assistant for their Roydon, Kings Lynn site.

This is a permanent position offering a competitive salary.

Duties To Include

Customer Service

• Be the first point of contact for customer orders, queries, and requests

• Process customer orders and liaise with other internal departments to ascertain delivery timescales

• Manage communications with the customer to ensure they are kept informed on the status of their order

• Create delivery paperwork and customer invoices

• File both electronic and hard copy documents

• Effectively manage price changes as advised by the Sales team

• Ensure customers details are kept up to date and contact details are correct

• Credit control – chase payment (statements, letters, emails, calls) put orders on hold where necessary

• Support the Sales team with the provision of customer reports & analysis

• Complete checks on systems and processes to ensure accuracy of transactions

Marketing Assistant

• Assist in organising events to be held on site – booking suppliers

• Support local marketing drives – trade magazines & social media

• Communicating with customers and external agencies