Our client is an M & E Services Contractor, they require a Team Leader to be based out of their Head Office in Enfield on a permanent basis.
You will be responsible for assisting in the daily running and management of the call centre. This will include monitoring KPI’s, service targets and checking inbound call from clients. Dealing with all client queries, requests, orders and complaints and coaching and motivating staff.
The ideal candidate will have previous experience of leading a team and can plan, prioritise and resolve issues to ensure deadline and targets are met. You will need to have excellent communication skills and be able to demonstrate outstanding customer care skills.
Salary: £25,000 - £28,000 per annum depending on experience
To apply please contact Gail today
T: 01376 344944