Experts in people


CPC Modular 2 (CC11) - Customer Care & Road Traffic Law


7 hours (2 x 3.5 hrs)

Course Description

Course Content

Customer Care

  1. Common customer care issues
  2. Types of customer
  3. Enhancing the image of the company
  4. The role of the driver – skills and attitude
  5. Customer care rules

Road Traffic Law

  1. Introduction, history of the vehicle, The Highway Code
  2. Lorry road user charging, fixed penalties
  3. Other vehicle offences
  4. Road Traffic Accident Procedure
  5. Seat Belts
  6. Stowaways and Smuggling
  7. Use of Radios and Telephones in vehicles
  8. Road Safety Act 2006

Next Courses:

Saturday 20th October 2018,

Monday 22nd - Friday 26th October 2018

Course contact Info

Date Posted:
21 August, 2018

Contact Details:
Super CSS People
Email Super CSS People