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CPC Modular 2 (CC12) - Customer Care & Safe and Legal Driving

Duration:

7 hours (2 x 3.5 hrs)

Course Description

Course Content

Customer Care

  1. Common customer care issues
  2. Types of customer
  3. Enhancing the image of the company
  4. The role of the driver – skills and attitude
  5. Customer care rules

Safe and Legal Driving

  1. Driving Offences
  2. Vehicle Checks and Defect Reporting
  3. Legal Responsibilities
  4. Alcohol and Drugs
  5. Tiredness
  6. Mobile Phone Usage
  7. Actions in event of an accident

Next Courses:

Saturday 20th October 2018,

Monday 22nd - Friday 26th October 2018

Course contact Info

Date Posted:
21 August, 2018

Contact Details:
Super CSS People
Email Super CSS People