Experts in people


CPC Modular 2 (CC4) - Customer Care & Drivers Hours and Working Time Directives


7 hours (2 x 3.5 hrs)

Course Description

Course Content

Customer Care

  1. Common customer care issues
  2. Types of customer
  3. Enhancing the image of the company
  4. The role of the driver – skills and attitude
  5. Customer care rules

Drivers Hours and Working Time Directives

  1. Domestic Drivers Hours Rules
  2. EU Drivers Hours Rules
  3. AETR Drivers Hours Rules
  4. Working Time Regulations 1998
  5. Road Transport Working Time Regulations 2005

Next Courses:

Saturday 20th October 2018,

Monday 22nd - Friday 26th October 2018

Course contact Info

Date Posted:
21 August, 2018

Contact Details:
Super CSS People
Email Super CSS People