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CPC Modular 2 (CC8) - Customer Care & Industrial Environment

Duration:

7 hours (2 x 3.5 hrs)

Course Description

Course Content

Customer Care

  1. Common customer care issues
  2. Types of customer
  3. Enhancing the image of the company
  4. The role of the driver – skills and attitude
  5. Customer care rules

Industrial Environment

  1. Road Transport Operations and other modes
  2. Different Road Transport Activities
  3. Road Transport Organisation
  4. Different Road Transport Specialisations
  5. Industry Changes

Next Courses:

Saturday 20th October 2018,

Monday 22nd - Friday 26th October 2018

Course contact Info

Date Posted:
21 August, 2018

Contact Details:
Super CSS People
Email Super CSS People