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CPC Modular 2 (CM2) - Conflict Management & Customer Care

Duration:

7 hours (2 x 3.5 hrs)

Course Description

Course Content

Conflict Management

  1. What constitutes conflict
  2. The role of communication in conflict
  3. The procedural, environmental and legal context of violence in the workplace
  4. Requirements of individuals and organisations following a violent incident

Customer Care

  1. Common customer care issues
  2. Types of customer
  3. Enhancing the image of the company
  4. The role of the driver – skills and attitude
  5. Customer care rules

Next Courses:

Saturday 20th October 2018,

Monday 22nd - Friday 26th October 2018

Course contact Info

Date Posted:
20 August, 2018

Contact Details:
Super CSS People
Email Super CSS People