Experts in people


Managing Difficult Behaviour


Half Day

Course Description

Who Is This Course Designed For:

This course is suitable for anyone that might have to deal with 'difficult' behaviours or be placed in situations where they have to influence and adapt to other people.

Course Content:

  1. Identifying causes and consequences
  2. Difficult Behaviour Types
  3. Stimulus and Response
  4. Attitude & Behaviour Cycle
  5. Trigger
  6. Communication
  7. Managing Expectations ('the Emotional Bank Account')


In the work place we face different types of people with varying types of nature, so identifying causes and consequences is a necessary skill for any management member.

Course contact Info

Date Posted:
18 January, 2015

Contact Details:
Kelly Green
Email Kelly Green