Experts in people


Conflict Management


Half Day

Course Description

Who Is This Course Designed For: 

This course will help you to deal effectively with any conflict arising when dealing with colleagues, customers, or the public.

Course Content: 

  1. What is Conflict 
  2. How to Spot Conflict 
  3. Stages of Conflict 
  4. Five Methods of Managing Conflict 
  5. Resolving Conflicts


Studies show that 42% of a manager's time is spent reaching an agreement with others when conflict occurs. This course is designed to help to resolve interpersonal conflict through effective interpersonal negotiation.

Course contact Info

Date Posted:
20 December, 2014

Contact Details:
Kelly Green
Email Kelly Green